Introduction
At Sumigyan, we strive to deliver premium web development and design services tailored to meet our clients' unique needs. We pride ourselves on customer satisfaction and transparency throughout the project lifecycle. However, we understand that certain situations may call for a refund. This document outlines the conditions and procedures for requesting a refund. Please read carefully before initiating any projects with us.
1. Consultation Fees
1.1. Initial Consultation
- Consultation fee of 10% of total project cost or INR 500 (whichever is greater)
- Fee is non-refundable once paid
- Amount deducted from total project cost if proceeding with development
1.2. Consultation Scope
- Project requirement assessment
- Technical feasibility analysisa
- Timeline and budget estimation
- Resource allocation planning
2. Eligibility for Refunds
2.1. Refund Eligible Circumstances
- Project cancellation before development initiation
- Unsatisfactory initial deliverables (within 2 business days)
- Failure to meet agreed-upon milestones from our side
- Force majeure events preventing project completion
2.2. Non-Refundable Circumstances
- Project cancellation post-development commencement
- Delays due to client's lack of feedback or resources
- Subjective preferences after milestone approval
- Third-party service fees or licenses purchased
2.3. Documentation Requirements
- Written notification of dissatisfaction
- Detailed explanation of issues
- Evidence of non-compliance with agreements
- Timeline of communication and feedback
3. Non-Refundable Clause
3.1. Post-Initiation Policy
- All payments non-refundable after development starts
- Includes consultation fees and deposits
- Applies to project-based payments
- No exceptions for subjective changes
3.2. Client Responsibilities
- Review project scope thoroughly
- Approve milestones explicitly
- Provide timely feedback
- Document all change requests
4. Deposit Payments
4.1. Initial Deposit
- 20% of total project cost required
- Non-refundable after project commencement
- Full refund if cancelled before work begins
- Deposit confirms project booking
4.2. Milestone Payments
- Structured according to project phases
- Non-refundable upon milestone approval
- Subject to delivery verification
- Payment schedule in written agreement
5. Partial Refunds
5.1. Cancellation During Development
- Refund for incomplete work only
- Based on milestone completion status
- Pro-rata calculation for partial work
- Administrative fees may apply
5.2. Calculation Method
- Percentage of completed work assessed
- Resource allocation considered
- Time invested evaluation
- Third-party costs deducted
6. Refund Request Procedure
6.1. Submission Requirements
- Written request to contact@sumigyan.in
- Full name and contact information
- Detailed explanation of issues
- Supporting documentation
6.2. Review Process
- 10 business days response time
- Internal assessment conducted
- Client consultation scheduled
- Written decision provided
7. Completed Projects
7.1. No Refund Policy
- No refunds after project completion
- Final approval is binding
- Maintenance contracts separate
- Warranty terms apply
7.2. Client Responsibilities
- Thorough review at each milestone
- Timely feedback provision
- Written approval of deliverables
- Documentation of acceptance
8. Legal Compliance
8.1. Governing Law
- Indian Contract Act, 1872 applicable
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Local jurisdiction laws
8.2. Dispute Resolution
- Mandatory mediation first
- Arbitration in Bhopal
- Legal fees responsibility
- Written notice required
9. Policy Updates
9.1. Modification Rights
- Policy subject to updates
- Notice of changes provided
- Continued use implies acceptance
- Archive of previous versions maintained
9.2. Client Notification
- Email notification of changes
- 30-day advance notice
- Right to terminate services
- Written acknowledgment required
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy is part of our service agreement and should be read in conjunction with our Terms of Service. Last Updated: September 17, 2024 For questions about this Refund Policy, please contact us at contact@sumigyan.in